Terms and Conditions

It is very important that you read the Terms and Conditions very carefully before booking your reservation in Selvatica. The total amount of your reservation will be charged to your card when you make the reservation.

Payments made with Visa, MasterCard, and American Express cards: The charge will be processed through the OPENPAY payment platform.

Payments made with Visa, MasterCard, and American Express: the charge will be made in U.S. dollars. The possible conversion to another currency will be carried out under the current exchange rate from your bank.

The statement will reflected the charge under the name of Selvatica.

We request our visitors to be at the transportation meeting place at least half an hour before the confirmed time for their tour. In case of a no-show, the amount charged is not refundable.

CANCELLATION POLICIES

The reservation could be changed to any date during one year. Credit is valid for one year and will be granted towards the same or any other Selvatica experience with the same value.

You must do so three days before the confirmed reservation date to get a refund for canceling a reservation paid at the total price.

Any change or cancellation in the applicable cases must be requested by email to [email protected] at least 24 hours in advance of the initial date of the reservation.

A 10% penalty corresponding to administrative expenses will be applied to any appropriate refund according to the terms and conditions.

In case of not making the change or modification within the minimum term indicated. If the guest has yet to make the redemption of the reservation, it will be considered a No Show, and the payment made will not be refundable.

Refunds do not apply to reservations paid with any promotion or discount applied.

Refunds will only be applied for reservations completed.

Tel USA:  +18 666 748 017, Tel CAN: +18 666 748 017 or [email protected] 

REQUIREMENTS:

It is necessary that the holder of the credit card with which the payment was made, is presented with a photo ID. Otherwise your booking will not be valid.
If you have had recent or suffers from an ailment that can physically limit surgery, you should consult with our reservations staff before making your purchase.
If you have recently had surgery or an ailment that can physically limit you, you should consult with our reservations staff before making your purchase.

Preventive mesures about COVID-19

Selvatica has implemented the precautions and hygiene measures according to the prevention recommendations established by the Federal Government, the Ministry of Health and local authorities, however, it is important to consider that there is an inherent risk of exposure to the virus called COVID-19 in any public place. It should be noted that the COVID-19 virus is an extremely contagious disease that can cause serious illnesses, including death, which is why, when visiting Selvática, you voluntarily and tacitly assume all the risks related to exposure to the COVID-19 virus, defining a Reserva Bengala, SA de C.V., and its holding companies and subsidiaries of any contagion liability.

We invite you to comply with the rules imposed within the park, otherwise, Selvatica [*] reserves the right, without liability, to request the departure of the guest in order to prevail the health of our guests and collaborators.